Unified Communications as a Service (UCaaS)​

TCT Technologies is an industry forerunner who listens and implements Unified Communications as a Service for your specific business needs. Always ahead of the curve, we proudly offer internal resources plus niche market strategies for every professional vision.

Missed calls carry the potential for lost revenue. An optimal way to circumvent this likelihood is through the innovative technology of "Hosted Voice for Business." Hosted Voice is essentially a customized telephone system securely held within UCaaS. Complimenting business integrity and competency, this is an all-inclusive, managed monthly service that will save you a bundle by minimizing telephone bills. 

More affordable VoIP solutions removes long-term contracts, streamlines, expands business communication, and provides limitless disaster recovery. Installation becomes simplistic as our skilled technicians clearly resolve any challenge or concern.

Groups, firms, and locations are wired for convenience. You'll experience freedom as you receive calls along with crisp voicemail messages anywhere, anytime. Adding new phones becomes incrementally seamless with finely tuned sophistication and continuous access to complimentary upgrades.

PBX Sales and Installation​

​​TCT proudly offers the following:

• Service installation or maintenance on your PBX phone system 
• Evaluation of your current phone system, as well as designing a phone
• A system that fits the needs of your business
• Maintenance of a communications system for your company

PBX Sales Include:

• IP Office Midsize Solutions
• Avaya Aura Enterprise Solutions
• Avaya Call Center Software 

PBX Services Include:

• System Installation 
• MAC (Moves/Adds/Changes) Service Calls
• Professional Services 
• Programming Services 

Infrastructure Cabling​

Assisting with every facet of your voice and data infrastructure, TCT Technologies provides extended services to all your offices, desktops, and wireless access points. Dedicated to offering quality data, voice, and infrastructure, TCT can assist with the design, installation, and maintenance of your cabled networks, including the following:

• voice and data cabling (Cat5, Cat5e, Cat6, Cat6a);
  
• cable management;
  
• installation and repair; ​ 
• moves, adds, and changes;
• low-voltage wiring; and
• fiber installation

​​Managed Security Services

​Through our Managed Security Services platform, we supply outsourced security services, hardware, software, and industry-leading expertise to our clients. We do this by implementing proactive approaches like managed firewalls, immediate action to remediate cybersecurity breaches, virtual private network (VPN) setup and management, anti-virus setup and management, event monitoring and alerting, intrusion detection/prevention capabilities, incident response, and most recently full NIST, Risk and Compliancy assessments. 

While we provide fully outsourced cybersecurity services, we often complement in-house security operations centers (SOC) with our own SOC.

Program Elements and Included Services:

Prevent Intrusion

• NIST assessment and detection and elimination of vulnerabilities
• Virus protection and updating of anti-virus software
  
• Spam blocking
  
• IT security training for personnel
  
• E-mail and web security
  
• Development and establishment of security processes and security policies
  
• Provision of security hardware
  
• Defense against hacker attacks
  
• Consulting on all issues related to IT security
  

Detect and Monitor Threats

• Security operations experts provide 24×7 incident support
• Compliance monitoring
  
• Management of firewalls
  
• Management of intrusion detection and intrusion prevention systems (IDS and IPS)
  
• Cloud monitoring
  
• Provision and management of virtual private networks (VPN)
  
• Operation of a SOC (Security Operations Center)
  
• Monitoring of IT and network security
  

Managed Penetration Testing

• Security and penetration tests of the various systems
• Implementation of system updates and the application of patches
  

Managed Incident Response

• Immediate deployment of trained personnel to remedy the situation​
  

Managed Services

​​​We work with entities that don’t have the resources to fully manage their IT systems in house. Our clients include startups, small and medium-sized businesses, government agencies, and nonprofits. We handle the day-to-day management of the IT infrastructure and end-user systems so that the organization can focus on its own deliverables without worrying about system downtime or service interruption.  

What's Included:

Managed Server

• 24x7 Advanced Performance Monitoring
• 8x5 or 24x7 Help Desk Support
  
• Server Configuration Management
  
• Key Application Maintenance
  
• Microsoft and 3rd Party Patch Management
  
• Real-Time Server Optimization
  
• Scheduled Preventative Maintenance
  

​Managed Workstation

• ​24x7 Advanced Performance Monitoring
• 8x5 or 24x7 Help Desk Support
• Workstation Configuration Management
• Microsoft and 3rd Party Patch Management
• Real Time Workstation Optimization
• Scheduled Preventative Maintenance 
  

​​Managed Security

• ​Anti-Virus Monitoring and Management
  
• Anti-Spam Monitoring and Management
  
• Regular Vulnerability Scan and Report
  
• Monthly Network Health Review
  

Managed Backup

• Backup Deployment and Configuration
• Backup Performance Monitoring
• Backup Software Updates
• Scheduled Backup Jobs
• Data Center Replication and Disaster Recovery Planning
  

Managed Network

• ​Firewall Management and Maintenance
  
• Router and Switch Performance Monitoring
  

Managed Support

• Monthly Network Health Review ​​​​